GreatLakesCruises.com is a sales agent for every cruise line that operates on the Great Lakes.
GreatLakesCruises.com is a sales agent for every cruise line that operates on the Great Lakes.
General
Terms and Conditions of Passage (the “Contract”)
THIS DOCUMENT IS A LEGALLY BINDING CONTRACT ISSUED BY PEARL SEAS CRUISES TO, AND ACCEPTED BY, PASSENGER SUBJECT TO THE TERMS & CONDITIONS BELOW. IT IS IMPORTANT THAT YOU CAREFULLY READ ALL OF THE FOLLOWING TERMS & CONDITIONS, PARTICULARLY SECTION 2, AND SECTIONS 8 THROUGH 10, WHICH LIMIT OUR LIABILITY AND YOUR LEGAL RIGHTS. RETAIN THIS DOCUMENT FOR FUTURE REFERENCE.
In this Contract “Cruise” means the voyage for which passenger’s fare is payable, including all related shoreside excursions; “Vessel” means the vessel for the Cruise and tenders; “PSC” means the Vessel, its owners, operators, employees, agents, and charterers; “Passenger” means all persons booking or purchasing passage under this Contract, including you, persons in their care, and their respective heirs and representatives. The “Passenger Information” on the PSC website (www.pearlseascruises.com) (the “Passenger Information”) in effect as of the date Passenger first pays any fare for the Cruise is hereby incorporated into this Contract as part of the parties’ agreement. This Contract, including the Passenger Information and payment receipts (the “Agreement Documents”), constitute the exclusive agreement between Passenger and PSC and supersede all other agreements, oral or written. If terms in other Agreement Documents conflict with terms of this Contract, this Contract shall control. The terms of this Contract are severable and if any shall be found unenforceable, the remainder shall be enforceable.
A deposit of $500.00 per person is required to confirm any reservation on trips of 9 nights or less, and $900.00 per person on trips of 10 nights or more. Contact Pearl Seas Cruises for additional information concerning groups. Final payments are due 90 days prior to the sailing date. Reservations made within 60 days of departure date must be accompanied by full payment. Preferred payment:
American Express, MasterCard, Visa or Discover cards are accepted for deposit and/or final payment.
One person occupying a double stateroom will be charged 150% or 175% of the double occupancy, depending on the type of stateroom occupied.
Cancellation of your cruise package must be received by Pearl Seas Cruises at its office in Guilford, CT in writing. Only written cancellations will be accepted and should be sent certified mail, return receipt requested, or by email to reservations@pearlseascruises.com. A Cancellation Administrative Charge of $250 per person for any cruise 9 nights or less, or $425 per person for any cruise 10 nights or more, is deducted from any refund.
Our Cancel For Any Reason Protection Plan (the “Plan”)* offers the opportunity to receive a refund from Pearl Seas Cruises beyond our standard refund policy. The Plan is a cancellation fee waiver offered by Pearl Seas Cruises. This is not insurance and will not satisfy the legal requirements of destination countries that require a specified amount of insurance coverage as a condition of entry. Plan fees are non-refundable.
* A Cancellation Administrative Charge of $250 per person for any cruise 9 nights or less, or $425 per person for any cruise 10 nights or more, is deducted from any refund.
You receive Deluxe Protection when you purchase the Plan within 14 days of initial payment for your cruise package. Plans purchased 15 days or later receive our Basic Protection only and are not eligible for Deluxe Protection.
The following Refund Schedule applies to any monies received under our “Standard Cancellation Terms” and with either our “Basic” or “Deluxe Plan”.
DAYS BEFORE CRUISE EMBARKATION DAY | STANDARD CANCELLATION TERMS * | CANCEL FOR ANY REASON PROTECTION PLAN BASIC PROTECTION * | CANCEL FOR ANY REASON PROTECTION PLAN DELUXE PROTECTION* |
Up to 91 Days | 100% Money Back Refund | 100% Money Back Refund | 100% Money Back Refund |
Between 90 and 46 Days | 50% Money Back Refund | 80% Money Back Refund | 90% Money Back Refund |
Between 45 to 10 Days | 0% No Refund | 80% Money Back Refund | 90% Money Back Refund |
9 Days or Less and Up to Start of Your Cruise Package | 0% No Refund | 70% in Cruise Credit | 80% in Cruise Credit |
Pearl Seas Cruises’ per person fares are shown in U.S. dollars and include passage, dining service, snacks, complimentary cocktail parties and entertainment aboard the ship. Should the company for any reason cancel a cruise or terminate a cruise early, a prorated refund for the cancelled portion of the cruise will constitute full liquidated damages to the passengers
Port charges, Transportation to and from your home city, Optional premium shore excursions, Discretionary gratuities to vessel crew and tour operators, Travel protection, Transfer to and from the airport along with Hotel Stays and Cancellations
Pearl Seas Cruises, LLC wants you to have the best cruise ever. That’s why we created the Cancel For Any Reason Protection Plan, providing you with peace of mind, because, unfortunately, the unexpected does sometimes occur. A Cancellation Administrative Charge of $250 per person for any cruise 9 nights or less, or $425 per person for any cruise 10 nights or more, is deducted from any refund. For information on the Cancel For Any Reason Protection Plan, contact Great Lakes Cruises for more details.
Pearl Seas Cancellation Protection Program (Protection for any Reason)
Meals are served in the spacious dining salon, which accommodates all passengers at one seating. The day’s menu is announced well in advance, and takes advantage of fresh meats and seafood and in-season fruits and vegetables. Special menus are available to passengers on restricted diets. Breakfast is prepared to order on most mornings, and coffee, beverages and snacks are available 24 hours a day.
Pearl Seas Cruises does not guarantee departure point, termination point or any intermediate stop. Itineraries, schedules and ships are always subject to change at any time without notice due to weather conditions, availability of docks, shoaling, ships or any other reason. The times of departure and arrival, and the points of departure and arrival, as well as intermediate stops, are subject to change.
All passengers are required to have valid passports. Visas may be required for certain ports visited. Without the proper documentation, passengers may not be able to disembark in certain ports of call. Obtaining all travel documents such as passports, visas, proof of citizenship, etc., required for disembarkation at various ports of call are the responsibility of the passenger. Passengers will not be allowed to cruise without proper documentation and no refund of cruise fare will be issued to any passenger failing to bring such documentation. Passports must be valid six months after the final date of the cruise.
Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests originating or ending their cruise in a foreign port may also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free exemption of $800 per person.
Handicap-Accessible RoomsPearl Seas Cruises’ ships are equipped with handicap-accessible rooms. Most ships’ lounges, sun decks, and dining salons are accessible by wheelchairs and allow for talking-aid devices. The ships are also equipped with an elevator to all stateroom decks for ease of movement between decks.
Pearl Seas Cruises ships are equipped with the latest safety, navigating and communications systems, including defibrillators and oxygen. Most systems on the ships are equipped with backup equipment for safety and convenience.
Cruise Vouchers are issued based on a percentage of Amounts Paid. Each Cruise Voucher issued to you may be applied against one dollar of any future 2020 or 2021 Cruise Package. Cruise Vouchers have no cash value and must be used for travel before 12/31/2021.
“Cruise Package” – the scheduled Pearl Seas Cruises cruise occurring between the embarkation and disembarkation dates printed on a cruise confirmation and any additional items which appear on the cruise confirmation receipt. “Amounts Paid” – means the cash, check, or credit card amounts actually paid for your Cruise Package, including any deposits made to reserve your Cruise Package. Cruise Credits, certificates, vouchers, or discounts are not Amounts Paid as defined herein.
IMPORTANT NOTICE TO PASSENGERS: THIS DOCUMENT IS A LEGALLY BINDING CONTRACT ISSUED BY PEARL SEAS CRUISES TO, AND ACCEPTED BY, PASSENGER SUBJECT TO THE TERMS & CONDITIONS BELOW. IT IS IMPORTANT THAT YOU CAREFULLY READ ALL OF THE FOLLOWING TERMS & CONDITIONS, PARTICULARLY SECTION 2, AND SECTIONS 8 THROUGH 10, WHICH LIMIT OUR LIABILITY AND YOUR LEGAL RIGHTS. RETAIN THIS DOCUMENT FOR FUTURE REFERENCE.
ENTIRE AGREEMENT.In this Contract “Cruise” means the voyage for which passenger’s fare is payable, including all related shoreside excursions; “Vessel” means the vessel for the Cruise and tenders; “PSC” means the Vessel, its owners, operators, employees, agents, and charterers; “Passenger” means all persons booking or purchasing passage under this Contract, including you, persons in their care, and their respective heirs and representatives. The “Passenger Information” on the PSC website (www.pearlseascruises.com) (the “Passenger Information”) in effect as of the date Passenger first pays any fare for the Cruise is hereby incorporated into this Contract as part of the parties’ agreement. This Contract, including the Passenger Information and payment receipts (the “Agreement Documents”), constitute the exclusive agreement between Passenger and PSC and supersede all other agreements, oral or written. If terms in other Agreement Documents conflict with terms of this Contract, this Contract shall control. The terms of this Contract are severable and if any shall be found unenforceable, the remainder shall be enforceable.
It is agreed by and between Passenger and PSC that all disputes, claims, suits, and matters whatsoever arising under or relating to this Contract or Passenger’s Cruise, including travel to, from, and on the Vessel and any and all Tours or excursions ashore (each a “Claim”), shall be litigated, if at all, by Passenger individually and not as a member of any class, even if applicable law provides otherwise, in and before the United States District Court for the District of Connecticut, or as to Claims for which federal courts of the United States lack subject matter jurisdiction, before a court located in New Haven County, Connecticut, U.S.A., to the exclusion of the courts of any other district, county, state or country. PSC and Passenger IRREVOCABLY WAIVE TRIAL BY JURY in any such suit or proceeding. This Contract and any Claim shall be governed by federal maritime law. Passenger hereby consents to jurisdiction and waives any objection of venue or inconvenient forum he/she may have to any such suit or proceeding being brought in the applicable court located in Connecticut.
No lawsuit shall be filed or maintained against PSC for personal injury, illness, or death or for any other Claim unless (i) written notice of such Claim, with full particulars, is delivered to PSC’s principal office within six (6) months from the date of the event giving rise to the Claim, and (ii) a lawsuit as to such Claim is filed within one (1) calendar year after the date of the event giving rise to the Claim, and (iii) process for such lawsuit is served upon PSC within 120 days after such lawsuit is filed. If a Claim is for personal injury and claimant is a minor or mental incompetent, or if a Claim is for wrongful death, the foregoing deadlines for a Claim may be tolled until: the date a legal representative is appointed for the minor, incompetent, or decedent’s estate or three (3) years after the injury or death, whichever is earlier. Passenger expressly irrevocably WAIVES the benefits of all state or federal laws providing greater limitations periods for Passenger’s right to sue. Passenger hereby irrevocably agrees that the posting of a letter of undertaking from any of PSC’s insurers shall constitute adequate and appropriate form of security for the immediate release of the Vessel in any in rem proceeding against a Vessel.
PSC shall have no liability whatsoever to Passenger for damages for emotional, mental, or psychological distress or injury of any kind when such damages were not (i) the result of physical injury or actual risk of physical injury to Passenger or (ii) intentionally inflicted by PSC. PSC shall not be liable for, and Passenger solely assumes the risk of, injury, death, illness, damage, delay, breach, or other loss to person or property, or any other claim whatsoever by Passenger caused by act of God, war, terrorism, civil commotion, labor trouble, government interference, perils of the sea, fire, thefts or any other cause beyond PSC’s reasonable control, or any act not shown to be caused by PSC’s sole negligence. Passenger WAIVES all claims for consequential or punitive damages.
On any Cruises which neither embark, disembark nor call at a US port, PSC shall be entitled to any and all liability limitations, immunities and rights applicable to it pursuant to the “Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1974, as well as the “Protocol to the Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1976.
In addition to the restrictions and exemptions from liability provided in this Contract, on all Cruises PSC shall also have the benefit of all statutes of the United States of America providing for limitation of and exoneration from liability and the procedures provided thereby, including but not limited to Title 46 of the United States Code sections 30501 through 30509, and 30511. Nothing in this Contract is intended to, nor shall it operate to, limit or deprive PSC of any such statutory limitation of or exoneration from liability under any applicable laws.
